Patient Satisfaction for Certified Emergency Nursing (CEN)
Included In This Lesson
Study Tools For Patient Satisfaction for Certified Emergency Nursing (CEN)
Outline
Patient Satisfaction
Definition/Etiology:
- A commonly used indicator to measure healthcare quality
- Satisfaction is based on whether the patient’s expectations about their healthcare experience were met.
Pathophysiology:
- Patient satisfaction is an attitude!
- Satisfaction is met through decreasing ER throughput times and decreasing overall wait times
- Timely results and communication where there are delays.
Clinical Presentation:
Institute of Medicine aims for quality healthcare and patient safety include timely, efficient, and patient centered – directly correlate with patient satisfaction!
Collaborative Management:
- Recognize that patients expect a professional relationship that shows compassion and caring from those providing their healthcare.
- Try to see it from the patient’s perspective
- Communication is key in patient experience and satisfaction
- Clean, pleasant environment
- Manage patient flow
- Patient satisfaction in ER competencies/education
- Research Throughput
Evaluation | Patient Monitoring | Education:
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) – a patient satisfaction survey
Patients rate experience based on:
- Care outcomes (nursing knowledge and advocacy can have a direct impact on this!)
- Facility services
- Customer service (call bells in a timely manner)
- Overall facility appearance (no we can’t fix the walls or remodel the ER, but we can make sure the urinal from the previous patient is off of the bed before placing another patient in that room)
- Attitude/knowledge of the staff (you may be having a bad day, but we are seeing the patients and families on some of their worst days)
- Availability of supplies (work with management to advocate for what we need)
- Pain management (we assess this!)
Linchpins: (Key Points)
- Patient satisfaction leads to more open communication and better outcomes
- We all play a part in patient satisfaction!
- Satisfaction plays a role in value-based reimbursement
Transcript
For more great CEN prep, got to the link below to purchase the “Emergency Nursing Examination Review” book by Dr. Laura Gasparis Vonfrolio RN, PHD
https://greatnurses.com/
References:
- Prakash, B. (2010). Patient satisfaction. Journal of cutaneous and aesthetic surgery, 3(3), 151.
- Trivium. (2020). Cen Review Book & Study Guide 2020-2021. Test Prep Books.
- What is patient experience? AHRQ. (n.d.). Retrieved October 11, 2022, from https://www.ahrq.gov/cahps/about-cahps/patient-experience/index.html
NCLEX
Concepts Covered:
- Circulatory System
- Emergency Care of the Cardiac Patient
- Cardiac Disorders
- Cardiovascular
- Shock
- Shock
- Disorders of the Posterior Pituitary Gland
- Endocrine
- Disorders of Pancreas
- Disorders of the Thyroid & Parathyroid Glands
- Hematology
- Gastrointestinal
- Upper GI Disorders
- Liver & Gallbladder Disorders
- Newborn Complications
- Lower GI Disorders
- Multisystem
- Neurological
- Nervous System
- Central Nervous System Disorders – Brain
- Renal
- Respiratory
- Urinary System
- Respiratory System
- Noninfectious Respiratory Disorder
- Test Taking Strategies
- Note Taking
- Basics of NCLEX
- Prefixes
- Suffixes
- Medication Administration
- Gastrointestinal Disorders
- Respiratory Disorders
- Pregnancy Risks
- Labor Complications
- Hematologic Disorders
- Fundamentals of Emergency Nursing
- Factors Influencing Community Health
- Delegation
- Perioperative Nursing Roles
- EENT Disorders
- Basics of Chemistry
- Adult
- Emergency Care of the Neurological Patient
- Acute & Chronic Renal Disorders
- Emergency Care of the Respiratory Patient
- Respiratory Emergencies
- Studying
- Substance Abuse Disorders
- Disorders of the Adrenal Gland
- Behavior
- Documentation and Communication
- Preoperative Nursing
- Endocrine System
- Legal and Ethical Issues
- Communication
- Understanding Society
- Immunological Disorders
- Infectious Disease Disorders
- Oncology Disorders
- Female Reproductive Disorders
- Fetal Development
- Terminology
- Anxiety Disorders
- Cognitive Disorders
- Musculoskeletal Trauma
- Intraoperative Nursing
- Tissues and Glands
- Vascular Disorders
- Renal Disorders
- Eating Disorders
- Prenatal Concepts
- Microbiology
- Male Reproductive Disorders
- Sexually Transmitted Infections
- Infectious Respiratory Disorder
- Depressive Disorders
- Personality Disorders
- Psychotic Disorders
- Trauma-Stress Disorders
- Peripheral Nervous System Disorders
- Integumentary Disorders
- Neurologic and Cognitive Disorders
- Integumentary Disorders
- Newborn Care
- Basics of Mathematics
- Statistics
- Labor and Delivery
- Proteins
- Emergency Care of the Trauma Patient
- Hematologic System
- Hematologic Disorders
- Developmental Considerations
- Skeletal System
- Digestive System
- Urinary Disorders
- Postpartum Care
- Basic
- Musculoskeletal Disorders
- Bipolar Disorders
- Metabolism
- Cardiovascular Disorders
- Concepts of Population Health
- Musculoskeletal Disorders
- EENT Disorders
- Postpartum Complications
- Basics of Human Biology
- Postoperative Nursing
- Neurological Emergencies
- Prioritization
- Disorders of Thermoregulation
- Writing
- Community Health Overview
- Dosage Calculations
- Neurological Trauma
- Concepts of Mental Health
- Health & Stress
- Endocrine and Metabolic Disorders
- Childhood Growth and Development
- Prenatal and Neonatal Growth and Development
- Concepts of Pharmacology
- Integumentary Important Points
- Emotions and Motivation
- Renal and Urinary Disorders
- Developmental Theories
- Reproductive System
- Adulthood Growth and Development
- Psychological Emergencies
- Growth & Development
- Basics of Sociology
- Somatoform Disorders
- Reading
- Intelligence and Language
- Oncologic Disorders
- Med Term Basic
- Med Term Whole
- Central Nervous System Disorders – Spinal Cord
- Muscular System
- Neonatal
- Learning Pharmacology
- Pediatric
- Psychological Disorders
- State of Consciousness
- Sensory System