Patient Communication Techniques for Certified Perioperative Nurse (CNOR)
Included In This Lesson
Outline
Patient Communication Techniques
Guidelines:
- Perioperative RNs advocate for patients/families by providing patient and family-centered care
- Designed to ensure timely, convenient, well-coordinated engagement of a person’s health and health care needs, preferences, and values
- Includes explicit and partnered determination of patient goals and care options
- Requires ongoing assessment of the care match with patient goals
Considerations:
- Age
- Developmental Status
- Cognitive Status
- Education Level
- Language barriers
- Healthcare Literacy
- Level of Engagement
Nurse’s role:
- Pre-op Assessment: Patient/family interview
- Invite the patient/family’s participation
- Verify patient with 2 identifiers
- Patient/family statement of procedure and name of surgeon
- Partner with patient/family to actively confirm understanding of procedure
- Patient involved in surgical site marking
- Open, active listening
Pitfalls:
- Patients retain the right to make their own decisions about their care
- Respect patient privacy and confidentiality
- Respect patient’s requests and decisions
- Honor diversity/cultural choices
Examples:
- Navigating family dynamics while respecting the patient/family’s requests
Linchpins (Key Points):
- Patient Advocacy is a cornerstone of perioperative nursing
- Patient safety is the primary focus of perioperative nursing practice
- Patient/Family Engagement should be prioritized
- Patient privacy and confidentiality should be protected
Transcript
References
- Rothrock, J. (2019). Alexander’s Care of the Patient in Surgery (16th ed.). Elsevier Health Sciences.
- Association of perioperative Registered Nurses (AORN): Perioperative patient engagement tool kit: The guiding principles for patient and family engagement [PowerPoint Presentation], 2022, https://aorn.org/guidelines-resources/tool-kits/Perioperative-patient-engagement-tool-kit
NCLEX
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